Chapter 2: Understanding AI and Its Impact on Consulting
- "60 Years of Artificial Intelligence at Stanford." YouTube, Stanford University School of Engineering, 17 Mar. 2023, https://www.youtube.com/watch?v=Cn6nmWlu1EA
- AI Academy. "Corporate AI Training & Workshops." https://www.ai-academy.com/corporate
- AI Magazine. The Association for the Advancement of Artificial Intelligence (AAAI), https://aaai.org/ai-magazine/
- "AI Persona Quiz for Consultants." The Prompt Engineers, https://www.the-prompt-engineers.ai/quiz
- Babitz, Kevin. "Top AI & Data Science Conferences to Attend in 2025." DataCamp, 9 July 2025, https://www.datacamp.com/blog/top-ai-conferences
- "Bain & Company Announces Expanded Partnership with OpenAI to Accelerate Delivery of AI Solutions and Meet Fast-Growing Client Needs." Bain & Company, 17 Oct. 2024, https://www.bain.com/about/media-center/press-releases/2024/bain-and-company-announces-expanded-partnership-with-openai-to-accelerate-delivery-of-ai-solutions-and-meet-fast-growing-client-needs/
- "BCG Execs: AI across the Company Increased Productivity, 'Employee Joy.'" ComputerWorld, 27 Aug. 2024, https://www.computerworld.com/article/3491334/bcg-execs-ai-across-the-company-increased-productivity-employee-joy.html
- "Big Data and the Supply Chain: The Big Supply-Chain Analytics Landscape (Part 1)." McKinsey & Company, 28 Oct. 2016, https://www.mckinsey.com/capabilities/operations/our-insights/big-data-and-the-supply-chain-the-big-supply-chain-analytics-landscape-part-1
- Chui, Michael, et al. "Generative AI Is Here: How Tools like ChatGPT Could Change Your Business." McKinsey & Company, 20 Dec. 2022, https://www.mckinsey.com/capabilities/quantumblack/our-insights/generative-ai-is-here-how-tools-like-chatgpt-could-change-your-business
- "Coca-Cola's Journey with RPA." Microsoft, https://info.microsoft.com/ww-Thankyou-Coca-ColasJourneywithRPA.html?LCID=EN
- Das, Avinash Chandra. "The Next Frontier of Customer Engagement: AI-Enabled Customer Service." McKinsey & Company, 27 Mar. 2023, https://www.mckinsey.com/capabilities/operations/our-insights/the-next-frontier-of-customer-engagement-ai-enabled-customer-service
- DeepVariant. Google Health, https://health.google/health-research/genomics/
- "Deloitte Drives Impact and Scale in New Global AI Simulation Center of Excellence to Create Real-Time, Seamless Business Insights and Innovation." Deloitte, 25 Mar. 2025, https://www.deloitte.com/global/en/about/press-room/global-gen-ai-simulation-center-of-excellence.html
- Deniz, Begum Karaci. "Unleashing Developer Productivity with Generative AI." McKinsey & Company, 27 June 2023, https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/unleashing-developer-productivity-with-generative-ai
- "Free AI Readiness Assessment." The Prompt Engineers, https://www.the-prompt-engineers.ai/ai-readiness-assessment
- "A Generative AI Reset: Rewiring to Turn Potential into Value in 2024." McKinsey & Company, 3 Mar. 2024, https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/a-generative-ai-reset-rewiring-to-turn-potential-into-value-in-2024
- Gibson, Kate. "AI-Driven Business Models: 4 Characteristics." HBS Online, 10 Sept. 2024, https://online.hbs.edu/blog/post/ai-driven-business-models
- "How Amazon Uses AI to Detect Fake Reviews and Ensure Authentic Customer Feedback." About Amazon, 16 June 2023, https://www.aboutamazon.co.uk/news/policy-news-views/amazon-ai-prevent-fake-reviews
- "How the Best Companies Are Using AI to Upskill Employees." Great Place To Work, 29 July 2024, https://www.greatplacetowork.com/resources/blog/how-the-best-companies-are-using-ai-to-upskill-employees
- "Layers in Artificial Neural Network (ANN)." GeeksforGeeks, 18 Oct. 2023, https://www.geeksforgeeks.org/layers-in-artificial-neural-networks-ann/
- "The Leader's Guide to Transforming with AI." BCG, 12 Dec. 2024, https://www.bcg.com/featured-insights/the-leaders-guide-to-transforming-with-ai
- "Machine Learning for FX Trading." J.P. Morgan, https://www.jpmorgan.com/insights/markets/forex/machine-learning-fx
- "McKinsey and Cohere Collaborate to Help Organizations Transform with Enterprise Generative AI." McKinsey & Company, 18 July 2023, https://www.mckinsey.com/about-us/new-at-mckinsey-blog/mckinsey-and-cohere-collaborate-to-transform-clients-with-enterprise-generative-ai
- "OpenAI Developer Community - Community of Developers Building with OpenAI." OpenAI, https://community.openai.com/
- "OpenAI's Latest Release, Deep Research, Uses Reasoning to Synthesize..." LinkedIn, Bain & Company, https://www.linkedin.com/posts/bain-and-company_openais-latest-release-deep-research-activity-7292281266622586881-hA6j
- "Prediction: The Future of CX." McKinsey & Company, 1 Mar. 2022, https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/prediction-the-future-of-cx
- "From Principles to Practice: Putting AI Ethics into Action." McKinsey & Company, 8 July 2022, https://www.mckinsey.com/featured-insights/in-the-balance/from-principles-to-practice-putting-ai-ethics-into-action
- Tilley, Jonathan, and Julian Salguero, with Jacob Achenbach. "Automation and the Talent Challenge in American Manufacturing." McKinsey & Company, 1 July 2024, https://www.mckinsey.com/capabilities/operations/our-insights/automation-and-the-talent-challenge-in-american-manufacturing
- "What Is Agentic AI?" Bain & Company, 29 Apr. 2024, https://www.bain.com/insights/what-is-agentic-ai/
- "What Is a Large Language Model (LLM)?" Amazon Web Services, https://aws.amazon.com/what-is/large-language-model/
Chapter 3: Fundamentals of Maturity Assessments
- "8 Levers of Growing Equity Value." Equiteq, 26 Jan. 2023, https://www.equiteq.com/resources/the-8-levers-of-growing-equity-value
- Amazon Rekognition. Amazon Web Services, Inc., https://docs.aws.amazon.com/rekognition/latest/dg/what-is.html
- "Artificial Intelligence (AI) Services & Solutions." Accenture, https://www.accenture.com/in-en/insights/applied-intelligence/scale-ai-agile
- "Bain & Company Makes Pioneering Deployments of State-of-the-Art AI Tools Worldwide." Bain & Company, 26 Sept. 2023, https://www.bain.com/about/media-center/press-releases/2023/bain--company-makes-pioneering-deployments-of-state-of-the-art-ai-tools-worldwide/
- Jayasuriya, Dayan, et al. "Benchmarking in the Dairy Industry: Strengthening Performance amid 'Double Volatility.'" McKinsey & Company, 14 May 2021, https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/benchmarking-in-the-dairy-industry-strengthening-performance-amid-double-volatility
- Blue.GDPR - TheBlue.AI. TheBlue.AI, https://theblue.ai
- ChatGPT. OpenAI, https://openai.com/chatgpt/overview/
- Compass: Performance Benchmarking Proprietary Tool. BCG, https://www.bcg.com/capabilities/operations/compass-performance-benchmarking-proprietary-tool
- Corporate Banking Benchmarking Studies. BCG, https://www.bcg.com/industries/financial-institutions/corporate-banking-benchmarking-studies
- Effective Assessment of ITIL Maturity Model. SlideTeam, https://www.slideteam.net/media/catalog/product/cache/1280x720/e/f/effective_assessment_of_itil_maturity_model_slide01.jpg
- Global Competitive Benchmarking. Kearney, https://www.kearney.com/industry/telecommunications/global-competitive-benchmarking
- "Global Upstream Operations Benchmarking." McKinsey & Company, https://www.mckinsey.com/industries/oil-and-gas/how-we-help-clients/energy-solutions/our-offerings/operational-efficiency/global-operations
- "How We Help Clients." McKinsey & Company, https://www.mckinsey.com/capabilities/quantumblack/how-we-help-clients
- "Introducing GENE, BCG's AI Chatbot." BCG, 27 Sept. 2024, https://www.bcg.com/news/27september2024-introducing-gene-bcgs-ai-chatbot
- "Project Program Portfolio Management Maturity Levels." HiSlide, https://hislide.io/product/project-program-portfolio-management-maturity-levels/
- "R&D Advanced Hardware Benchmarking: Our Impact." McKinsey & Company, https://www.mckinsey.com/capabilities/operations/how-we-help-clients/product-development-procurement/r-and-d-advanced-hardware-benchmarking/our-impact
- "Rewiring the Way McKinsey Works with Lilli." McKinsey & Company, https://www.mckinsey.com/capabilities/mckinsey-digital/how-we-help-clients/rewiring-the-way-mckinsey-works-with-lilli
- "Salesforce Einstein: AI for CRM." Salesforce UK, https://www.salesforce.com/uk/artificial-intelligence/
- "Understanding CMMI: A Commitment To Quality Assurance." Soluntech, 24 Aug. 2023, https://www.soluntech.com/blog/understanding-cmmi-a-commitment-to-quality-assurance
- watsonx.ai™. IBM, https://watsonx.ai
Chapter 4: Designing AI-Enhanced Maturity Assessments
- AI Assessments. The Prompt Engineers, https://the-prompt-engineers.ai/ai-assessments
- AI Foundation Model Transparency Act of 2023. Congress.gov, 22 Dec. 2023, https://www.congress.gov/bill/118th-congress/house-bill/6881/text
- Alldredge, Kari, Kanika Bansal, Okaryo Sho, and Valerie Cunning. "Want to Improve Consumer Experience? Collaborate to Build a Product Data Standard." McKinsey & Company, 9 Apr. 2020, https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/want-to-improve-consumer-experience-collaborate-to-build-a-product-data-standard
- Anagnostopoulos, Chris, Alex Devereson, Emma Pereira Arias, Anas El Turabi, and Ann Westra. "Real-World Data Quality: What Are the Opportunities and Challenges?" McKinsey & Company, 18 Aug. 2021, https://www.mckinsey.com/industries/life-sciences/our-insights/real-world-data-quality-what-are-the-opportunities-and-challenges
- BCG Personalization Index MockReport Results. BCG, https://www.the-prompt-engineers.ai/book/bcg-personalization-index-mock-report
- Blueprint for an AI Bill of Rights. The White House, https://bidenwhitehouse.archives.gov/ostp/ai-bill-of-rights/
- "Case Study on People Capability Maturity Model (PCMM)." KPMG, https://assets.kpmg.com/content/dam/kpmg/pdf/2016/07/PCMM-case-study.pdf
- CMMI for Development V2.0. CMMI Institute, https://cmmiinstitute.com/getattachment/c8411e65-4063-40d8-8f73-137f6a540aee/attachment.aspx
- Desai, Veeral, Tim Fountaine, and Kayvaun Rowshankish. "How to Unlock the Full Value of Data? Manage It like a Product." McKinsey & Company, 14 Jun. 2022, https://www.mckinsey.com/capabilities/quantumblack/our-insights/how-to-unlock-the-full-value-of-data-manage-it-like-a-product
- HIMSS Analytics Electronic Medical Record Adoption Model (EMRAM). HIMSS, https://pages.himss.org/LP-HA-Case-Study-Duke.html
- "How to Get Ready for a Future Sale and How Equiteq's Strategic Review Will Help You." Equiteq, 6 Jun. 2023, https://www.equiteq.com/blog/how-to-get-ready-for-a-future-sale-and-how-equiteqs-strategic-review-will-help-you
- Information Security Program Overview. McKinsey Solutions, 4 Mar. 2025, https://solutions.mckinsey.com/msd/information_security_overview.pdf
- Libarikian, Ari, Kayvaun Rowshankish, Markus Berger-de León, and Vishnu Kamalnath. "From Raw Data to Real Profits: A Primer for Building a Thriving Data Business." McKinsey & Company, 18 Jul. 2024, https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/from-raw-data-to-real-profits-a-primer-for-building-a-thriving-data-business
- Petzold, Bryan, Matthias Roggendorf, Kayvaun Rowshankish, and Christoph Sporleder. "Designing Data Governance That Delivers Value." McKinsey & Company, 26 Jun. 2020, https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/designing-data-governance-that-delivers-value
- "Personalized: Customer Strategy in the Age of AI." BCG, https://www.bcg.com/capabilities/marketing-sales/personalized-customer-strategy-in-the-age-of-ai
- Ramachandran, Krishnan, Lucas Quarta, Marc Schuuring, Christian Kirschniak, Benjamin Rehberg, and Antoine Gourévitch. "The Solution to Data Management's GenAI Problem." BCG, 6 Feb. 2024, https://www.bcg.com/publications/2024/the-solution-to-data-managements-genai-problem
- Rigby, Darrell, Barbara Bilodeau, and Kristin Ronan. "Management Tools & Trends 2023." Bain & Company, Jan. 2023, https://www.bain.com/insights/management-tools-and-trends-2023/
- Shaikh, Aziz, Henning Soller, Margarita Młodziejewska, and Mitch Gibbs. "Revisiting Data Architecture for Next-Gen Data Products." McKinsey & Company, 3 Oct. 2024, https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/tech-forward/revisiting-data-architecture-for-next-gen-data-products
- Syed, Mohammed Aaser, and Doug McElhaney. "Harnessing the Power of External Data." McKinsey & Company, 3 Feb. 2021, https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/harnessing-the-power-of-external-data
Chapter 5: Leading Consultancies and Their Maturity Assessments
- 8ight Drivers® Methodology. Pilko, https://www.pilko.com/what-we-do/operational-excellence/
- Agentforce. Salesforce UK, https://www.salesforce.com/uk/agentforce/
- AI/ML Maturity Model. Cognizant, https://www.cognizant.com/blx/en/documents/2261766-ai-ml.pdf
- APQC (American Productivity & Quality Center). APQC, https://www.apqc.org/
- Assessment. Brilliant Assessments, https://try-me.brilliantassessments.com/Home/Index/?responseCode=pL0uSDVRx8jDirH9A3y5z1YWpEoAnLj35uHNIo3Pi5bxymOdTrq7oo6SpL0uSoEacSsVYOYSSY5kWtsLQzlZDDpL0uSHQy3FCTEwNjE2NTAeQu0aLs
- Assessment. Columnity, https://questionnaire.columinity.com/
- Assessment. Jotform, https://eu.jotform.com/200854609008049
- Assessment. Outgrow, https://congruentx.outgrow.us/crmmaturity
- Assessment. Pointerpro, https://s.pointerpro.com/htludvpp?_gl=1em5k9w_up*MQ..&gclid=Cj0KCQjw99e4BhDiARIsAISE7P-NlN_WC7LgHSjBQxTmT5pXLnKML3-6s1tkipOsWTtV-uHUPDsuiJAaAlurEALw_wcB
- Assessment. QuestionPro, https://www.questionpro.com/a/TakeSurvey?tt=LGubWEPAT9Q%3D&slt=gBiXwR5mzIVRbNcXJ26mpw%3D%3D
- Assessment. ScoreApp, https://evolve-maturity-assessment.scoreapp.com/
- Assessing Cyber Risk. Deloitte, https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Risk/gx-ers-assessing-cyber-risk.pdf#page=5
- Assessments Builder. Outgrow, https://outgrow.co/assessments/
- Benchmark the Effectiveness of Your Function. Gartner, https://www.gartner.com/en/insights/benchmarking
- Benchmarking Services. ISG, https://isg-one.com/advisory/benchmarking
- Best Practices, LLC. https://www.best-in-class.com/
- Brilliant Assessments. https://www.brilliantassessments.com/
- Cloud Maturity Model (CMM). Capgemini, https://www.capgemini.com/fi-en/wp-content/uploads/sites/26/2022/12/CLOUD-MATURITY-MODEL.pdf#page=4
- Columinity. https://columinity.com/home
- CompanySights. https://www.companysights.com/
- Considerations for Maturity Model Selection. Deloitte, Feb. 2023, https://www2.deloitte.com/content/dam/Deloitte/us/Documents/public-sector/us-public-sector-considerations-for-maturity-model-selection-v3.pdf
- Delivery Maturity Index (DMI). Wipro, https://www.wipro.com/content/dam/nexus/en/analyst-speak/pdfs/delivery-maturity-index.pdf#page=6
- "Deloitte Leads Development of New Digital Transformation Model in Collaboration With TM Forum." PR Newswire, 16 May 2017, https://www.prnewswire.com/news-releases/deloitte-leads-development-of-new-digital-transformation-model-in-collaboration-with-tm-forum-300457674.html
- Digital Fitness Assessment. PwC, https://www.pwc.be/en/services/consulting/technology-consulting/digital-transformation/digital-fitness-assessment.html
- Digital Maturity Model. Deloitte, Feb. 2018, https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology-Media-Telecommunications/deloitte-digital-maturity-model.pdf#page=9
- "Digital Supply Networks Transformation." Deloitte, https://www2.deloitte.com/cz/en/pages/strategy-operations/solutions/supply-chain-maturity-assessment.html
- "DuPont Analysis." Corporate Finance Institute, https://corporatefinanceinstitute.com/resources/accounting/dupont-analysis/
- Equity/Revenue Growth Accelerator Platform. Equiteq, https://www.benchmark.equiteq.com/users/sign_in
- "Evaluate Your Firm's Digital Business And Strategy Maturity." Forrester, https://www.forrester.com/report/evaluate-your-firms-digital-business-and-strategy-maturity/RES177745
- Finance Maturity Assessment Tool. EY, https://www.ey.com/en_gl/services/consulting/finance-maturity-assessment-tool
- "Financial Transformation Maturity Assessment." Deloitte, https://www2.deloitte.com/us/en/pages/audit/articles/financial-transformation-maturity-assessment.html
- Football Benchmark. https://footballbenchmark.com/en/home
- "How Bold Is Your Business Transformation? A New Way to Measure Progress." McKinsey & Company, 28 Mar. 2023, https://www.mckinsey.com/capabilities/transformation/our-insights/how-bold-is-your-business-transformation-a-new-way-to-measure-progress
- i2i Innovation Benchmarking Tool. BCG, https://www.bcg.com/capabilities/innovation-strategy-delivery/innovation-benchmarking-tool
- Intelligent Operations Maturity Assessment. Accenture, https://www.accenture.com/us-en/blogs/intelligent-operations-blog/operations-maturity
- IT Infrastructure and Operations Maturity Model. Gartner, https://www.gartner.com/en/documents/527814
- Jotform. https://www.jotform.com/
- KPMG Digital Maturity Assessment. KPMG, https://kpmg.com/us/en/articles/2023/kpmg-digital-maturity-assessment.html
- Mentimeter. https://www.mentimeter.com/
- NextGen AMS Maturity Model. Infosys, https://www.infosys.com/services/adm/documents/transform-application-management.pdf
- NHS Benchmarking Network. NHS, https://www.nhsbenchmarking.nhs.uk/
- Pointerpro. https://pointerpro.com/
- "Pricing Capability X-Ray." Bain & Company, https://www.bain.com/consulting-services/customer-strategy-and-marketing/pricing/pricing-capability-xray/
- Qualtrics. https://www.qualtrics.com/
- QuestionPro Survey Software. https://www.questionpro.com/survey-software/?sourceref=v2home
- Results Page. Brilliant Assessments, https://try-me.brilliantassessments.com/Home/Index/?responseCode=FGFzjAvjgEpYEoRm6ekLZJJpL0uSdA30M4COd0iweGOHnbtAu1yTQc6pIDfF78fWGgjG10ie7ufg49wXbphDyrr3ATEwMzA5NjgeQu0aLs§ionNo=-2&completededButtonSubmission=False&reportCalculationsJob=1047752
- Results Page. Columnity, https://results.theliberatorsimproveyourteam.com/snapshot/c50283de-4b05-4fea-ac27-8dd46086a46c/report
- Results Page. Outgrow, https://www.the-prompt-engineers.ai/book/outgrow-sample
- Results Page. Pointerpro, https://api.pointerpro.com/v2/report-templates/8861c760-bba2-42db-9d06-5534c343c719/sessions/392d901e-26ea-454f-87c3-9a1fa34ee8b6/download?cached=true
- Results Page. ScoreApp, https://evolve-maturity-assessment.scoreapp.com/results/676d6cf4c4f77544587096
- Sample Benchmark. Equiteq, https://www.benchmark.equiteq.com/users/sign_in
- ScoreApp. https://www.scoreapp.com/
- Self Assessment. Deloitte, https://selfassess.deloitte.com/ff/us
- Supply Chain Maturity Assessment. Deloitte, https://www2.deloitte.com/cs/en/pages/strategy-operations/solutions/supply-chain-maturity-assessment.html
- SurveyMonkey. https://www.surveymonkey.com/
- Tally Forms. https://tally.so/
- The Hackett Group. https://www.thehackettgroup.com/
- Zero-Trust Security Framework. HCLTech, https://www.hcltech.com/sites/default/files/documents/resources/whitepaper/files/2024/11/15/zero-trust-maturity-assessment-v3.pdf
Chapter 6: Case Studies: Successful AI Enhancements
- "Adding a Powerful New Tool to the Field Mechanic’s Toolbelt: AI." McKinsey & Company, 13 Nov. 2024, https://www.mckinsey.com/capabilities/growth-marketing-and-sales/how-we-help-clients/adding-a-powerful-new-tool-to-the-field-mechanics-toolbelt-ai
- AI-Driven Business Models. BCG, https://www.bcg.com/x/mark-your-moment/ai-driven-business-model
- "AI in Healthcare Case Study: Operations Intelligence." Cognizant, https://www.cognizant.com/us/en/case-studies/ai-healthcare-operations-intelligence
- Banca Investis Transforms Customer Dialogue with a GenAI Engine. Bain & Company, https://www.bain.com/client-results/ai/banca-investis/
- "BMW Puts Generative AI in the Driver’s Seat." Accenture, https://www.accenture.com/in-en/case-studies/automotive/bmw-puts-generative-ai-in-the-drivers-seat
- "Building Competitive Advantage Through Optimized Airline Operations." BCG, 23 Jul. 2024, https://www.bcg.com/news/23july2024-building-competitive-advantage-through-optimized-airline-operations
- Fintech SaaS - 8 drivers of Equity Value Maturity Assessment. The Prompt Engineers, https://www.the-prompt-engineers.ai/fintech-saas-assessment
- "How A1 Telekom Austria Is Using AI to Unlock More Customer Value." BCG, https://www.bcg.com/x/mark-your-moment/how-an-austrian-telcom-company-is-using-ai-to-unlock-more-customer-value
- "How a Global Biopharma Became a Leader in Ethical AI." EY, https://www.ey.com/en_gl/insights/ai/how-a-global-biopharma-became-a-leader-in-ethical-ai
- "How AI Helped a Major IT Company to Improve Its Vendor Interaction Experience." EY, https://www.ey.com/en_gl/insights/ai/how-ai-helped-a-major-it-company-to-improve-its-vendor-interaction-experience
- "Reimagining Saudi Arabia’s Economy." Accenture, https://www.accenture.com/in-en/case-studies/artificial-intelligence/reimagining-saudi-arabia-economy
- Sample Report Fintech SaaS - 8 drivers of Equity Value Maturity Assessment. The Prompt Engineers, https://www.the-prompt-engineers.ai/book/fintech-saas-equity-value-assessment-report
- "Retail Channel Overview | Shared Chat." ChatGPT, https://chatgpt.com/share/679f86a8-0ec4-8011-a32f-9236932554c1
- The Prompt Engineers, https://www.the-prompt-engineers.ai
- Using AI to Enhance Online Education. Bain & Company, https://www.bain.com/client-results/ai/multiversity/
- "Using AI to Improve Marketing Spend." Accenture, https://www.accenture.com/in-en/case-studies/artificial-intelligence/using-ai-improve-marketing-spend
Chapter 7: Maturity Assessments to Measure AI Readiness of Organisations
- AI Leadership Maturity Assessment. PwC, https://aimaturityassessment.my.pwc.com/
- AI Readiness & Management Framework (aiRMF). Deloitte, https://www2.deloitte.com/content/dam/Deloitte/us/Documents/public-sector/ai-readiness-and-management-framework.pdf
- AI Readiness Assessment. The Prompt Engineers, https://www.the-prompt-engineers.ai/ai-readiness-assessment
- AI Roadmap. Accenture, 2019, https://www.accenture.com/content/dam/accenture/final/a-com-migration/manual/r3/pdf/pdf-122/Accenture-AI-Roadmap-Journey-to-Live-Infographic.pdf
- Berger, Eric, Caitlin Dowling, Sofia Guerra, and Steve Kraus. The Healthcare AI Adoption Index. Bain & Company, Apr. 2025, https://www.bain.com/insights/the-healthcare-ai-adoption-index/
- Buren, Edward Van, Bruce Chew, William D. Eggers. AI readiness for government. Deloitte, 24 Jan. 2020, https://www2.deloitte.com/us/en/insights/industry/public-sector/ai-readiness-in-government.html
- Desouza, Kevin C.. AI in the Public Sector: A Maturity Model. IBM Center for The Business of Government, 2021, https://www.businessofgovernment.org/sites/default/files/Artificial%20Intelligence%20in%20the%20Public%20Sector.pdf
- Digital Maturity Assessment. NHS England, 28 Jul. 2023, https://www.england.nhs.uk/long-read/digital-maturity-assessment
- Eicholz, Carissa. "A strategic approach to assessing your AI readiness." Microsoft, 6 Nov. 2024, https://www.microsoft.com/en-us/microsoft-cloud/blog/2024/11/06/a-strategic-approach-to-assessing-your-ai-readiness/
- "Empowering Your Enterprise with Generative AI." KPMG, https://kpmg.com/ca/en/home/services/digital/ai-services/empowering-your-enterprise-with-generative-ai.html
- Gstettner, Stefan, et al. "How GenAI Reimagines Supply Chain Management." BCG, 14 Nov. 2024, https://www.bcg.com/publications/2024/genai-reimagines-supply-chain
- Luhui, Hu. "Inside AI Maturity Model." Towards Data Science, 30 Aug. 2022, https://towardsdatascience.com/inside-ai-maturity-model-3ff645a484b3
- Panetta, Kasey. "The CIO’s Guide to Artificial Intelligence." Gartner, 5 Feb. 2019, https://www.gartner.com/smarterwithgartner/the-cios-guide-to-artificial-intelligence
- The art of AI maturity. Accenture, https://www.accenture.com/in-en/insights/artificial-intelligence/ai-maturity-and-transformation
- Vaish, Rishi, Ashish Agrawal, Shalini Kapoor, Rob Parkin. IBM AI Maturity Framework. IBM, Mar. 2021, https://www.ibm.com/downloads/documents/us-en/107a02e948c8f48d
Chapter 8: Measuring the Impact of AI-Enhanced Maturity Assessments
- Benchmark Report. Equiteq, https://www.benchmark.equiteq.com/
- Change Power Index. Bain & Company, https://change-power.bain.com/
- Change Readiness Assessment. Bain & Company, https://www.bain.com/how-we-help/change-readiness-assessment-video/
- Cheesman, David, Bruce Ramsay, Tony Rice. Consulting Sales Growth White Paper. Equiteq, 2009, https://www.consultingnewsline.com/Info/Tribune/Forum/Equiteq/Consulting_Sales_Growth_White_Paper.pdf
- Dell'Acqua, Fabrizio, et al. "Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality." Harvard Business School, Sept. 2023, https://www.hbs.edu/faculty/Pages/item.aspx?num=64700
- ESG Assurance Maturity Index. KPMG, https://esgassurancematurityindex.kpmg.com/sector/consumer-retail/?reportID=9HoRnia8eH5130VXZQOSRxFh
- Grad, Wendy, John Grudnowski, Elizabeth Spaulding, and Sarah Dey Burton. "The Measurement Advantage." Bain & Company, Mar. 2019, https://www.bain.com/insights/the-measurement-advantage/
- Martines, Daniel. How to Get There: Maturity Models for SRE and Stages of Development (Part 2 of 5). BCG Platinion, 7 Apr. 2021, https://www.bcgplatinion.com/insights/how-to-get-there-maturity-models-for-sre-and-stages-of-development-part-2-of-5
- McKinsey Design Index (MDI). McKinsey & Company, https://solutions.mckinsey.com/design-index/
- Net Promoter Score (NPS). Bain & Company, https://www.bain.com/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/
- Net Promoter Score® (NPS) Survey. Qualtrics, https://www.qualtrics.com/marketplace/net-promoter-score-survey/
- PwC's AI Maturity Assessment Results. PwC, https://aimaturityassessment.my.pwc.com/assessment/result/46457bb5-8028-44bc-2af8-08dd0826b1e7
- PwC's Data Quality Capabilities. PwC, Mar. 2021, https://www.pwc.in/assets/pdfs/consulting/technology/data-and-analytics/dq/pwcs-data-quality-capabilities.pdf#page=33
- Rizzon, Enrico, Mohit Khandelwal, Ujwal Kayande. "The Analytics Journey towards Value Creation." Kearney, 15 May 2023, https://www.kearney.com/service/digital-analytics/article/the-analytics-journey-towards-value-creation
- Sample Online Survey Software. Qualtrics, https://qualtricsxmcjy9qjzk9.qualtrics.com/jfe/form/SV_5dxgmuvX9ncY1Mi.
- Sheppard Benedict, Garen Kouyoumjian, Hugo Sarrazin, Fabricio Dore. Sample Report. McKinsey & Company, Oct. 2018, https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/McKinsey%20Design/Our%20insights/The%20business%20value%20of%20design/The-business-value-of-design-full-report.ashx
- Vohra, Sanjeev, et al. The Art of AI Maturity. Accenture, 2022, https://www.accenture.com/content/dam/system-files/acom/custom-code/ai-maturity/Accenture-Art-of-AI-Maturity-Report-Global-Revised.pdf#page=15
Chapter 9: Navigating the Ethical and Regulatory Landscape of AI-Enhanced Maturity Assessments
- AI Principles. OECD, https://www.oecd.org/en/topics/sub-issues/ai-principles.html
- Algorithmic Transparency Recording Standard: Guidance for Public Sector Bodies. GOV.UK, 8 May 2025, https://www.gov.uk/government/publications/guidance-for-organisations-using-the-algorithmic-transparency-recording-standard/algorithmic-transparency-recording-standard-guidance-for-public-sector-bodies
- Ammanath, Beena. AI Ethicist and AI Bias. Deloitte, https://www2.deloitte.com/us/en/pages/consulting/articles/ai-ethicist-and-ai-bias.html
- Artificial Intelligence. EEOC, https://www.eeoc.gov/sites/default/files/2024-04/20240429_What%20is%20the%20EEOCs%20role%20in%20AI.pdf
- Artificial Intelligence. U.S. Department of State, https://2021-2025.state.gov/artificial-intelligence/
- California Consumer Privacy Act (CCPA). State of California Department of Justice, 13 Mar. 2024, https://oag.ca.gov/privacy/ccpa
- Caserta, Joe, et al. The Data Dividend: Fueling Generative AI. McKinsey & Company, 15 Sept. 2023, https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-data-dividend-fueling-generative-ai
- Centring Human Rights in the Governance of Artificial Intelligence. Australian Human Rights Commission, 30 Sept. 2023, https://humanrights.gov.au/sites/default/files/centring_human_rights_in_the_governance_of_artificial_intelligence_australian_human_rights_commission_0.pdf
- Chakraborty, Arnab, Karthik Narain, Senthil Ramani. Responsible AI from Compliance to Confidence. Accenture, 2024, https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Responsible-AI-From-Compliance-To-Confidence-Report.pdf#page=8
- Data Protection in the EU. European Commission, https://commission.europa.eu/law/law-topic/data-protection/data-protection-eu_en
- Defence AI Playbook. GOV.UK, Jan. 2024, https://assets.publishing.service.gov.uk/media/65bb75fa21f73f0014e0ba51/Defence_AI_Playbook.pdf
- Ethics Guidelines for Trustworthy AI. European Commission, 8 Apr. 2019, https://digital-strategy.ec.europa.eu/en/library/ethics-guidelines-trustworthy-ai
- EU AI Act: First Regulation on Artificial Intelligence. European Parliament, 8 Jun. 2023, https://www.europarl.europa.eu/topics/en/article/20230601STO93804/eu-ai-act-first-regulation-on-artificial-intelligence
- European Approach to Artificial Intelligence. European Commission, https://digital-strategy.ec.europa.eu/en/policies/european-approach-artificial-intelligence
- Facet. BCG, https://www.bcg.com/x/product-library/facet-open-source-library-for-ai-model-explainability
- llg, Benjamin Christopher. The Commission Presents a Package of Measures to Support European Start-ups and SMEs in the Development of Trustworthy Artificial Intelligence (AI). European Commission, 19 Jun. 2024, https://finance.ec.europa.eu/news/ai-finance-2024-06-19_en
- MHRA’s AI Regulatory Strategy. GOV.UK, 30 Apr. 2024, https://www.gov.uk/government/news/mhras-ai-regulatory-strategy-ensures-patient-safety-and-industry-innovation-into-2030
- Model AI Governance Framework. PDPC, https://www.pdpc.gov.sg/help-and-resources/2020/01/model-ai-governance-framework
- Park HJ. Patient perspectives on informed consent for medical AI: A web-based experiment. Digit Health. 2024 Apr 30;10:20552076241247938. doi: 10.1177/20552076241247938. PMID: 38698829; PMCID: PMC11064747. SAGE Journals, https://pmc.ncbi.nlm.nih.gov/articles/PMC11064747/
- Rep. Johnson, Eddie Bernice. National AI Initiative Act of 2020. Congress.gov, 3 Dec. 2020, https://www.congress.gov/bill/116th-congress/house-bill/6216
- Responsible AI. Accenture, https://www.accenture.com/us-en/services/data-ai/responsible-ai
- Responsible AI. BCG, https://www.bcg.com/capabilities/artificial-intelligence/responsible-ai
- Responsible AI Principles. McKinsey & Company, https://www.mckinsey.com/capabilities/quantumblack/how-we-help-clients/generative-ai/responsible-ai-principles
- Responsible AI Use. Kearney, https://www.kearney.com/responsible-ai-use
- Sen. Wyden, Ron. Algorithmic Accountability Act. Congress.gov, 2 Mar. 2022, https://www.congress.gov/bill/117th-congress/senate-bill/3572/text
- Sinha, Velu, et al. Adapting Your Organization for Responsible AI. Bain & Company, Jan. 2024, https://www.bain.com/insights/adapting-your-organization-for-responsible-ai/
- Trustworthy AI™ framework. Deloitte, https://www2.deloitte.com/us/en/pages/deloitte-analytics/solutions/ethics-of-ai-framework.html
- Yi, Wang. Enhanced regulations set to propel China’s AI boom in global race. Global Times, 9 Mar. 2025, https://www.globaltimes.cn/page/202503/1329795.shtml#:~:text=The%20legal%20governance%20of%20AI,framework%20for%20AI%20by%202030
- Zipparo, Peter, Rachel Dooley. "From Principles to Practice: Putting AI Ethics into Action.” McKinsey & Company, 8 Jul. 2022, https://www.mckinsey.com/featured-insights/in-the-balance/from-principles-to-practice-putting-ai-ethics-into-action
Chapter 10: Navigating the AI Transformation and Future Trends in Maturity Assessments
- Chui, Michae, et al. "The Economic Potential of Generative AI: The Next Productivity Frontier." McKinsey & Company, Jun. 2023, https://www.mckinsey.com/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/the%20economic%20potential%20of%20generative%20ai%20the%20next%20productivity%20frontier/the-economic-potential-of-generative-ai-the-next-productivity-frontier.pdf#page=27
- Vijayan, Anil. Agentic AI: Exploring Its Enterprise Potential. Everest Group, 9 May 2024, https://www.everestgrp.com/automation/agentic-ai-exploring-its-enterprise-potential-blog.html
- Wang, Jue, Anne, and Chuck Whitten. "What Is Agentic AI?" Bain & Company, Jan. 2025, https://www.bain.com/insights/what-is-agentic-ai
- Webb, Neil. " Notes from the AI Frontier: AI Adoption Advances but Foundational Barriers Remain." McKinsey & Company, Nov. 2018, https://www.mckinsey.com/~/media/McKinsey/Featured%20Insights/Artificial%20Intelligence/AI%20adoption%20advances%20but%20foundational%20barriers%20remain/Notes-from-the-AI-frontier-AI-adoption-advances-but-foundational-barriers-remain.ashx#:~:text=The%20most%20frequently%20cited%20barriers,of%20talent%2C%20and%20functional%20silos.&text=18-,1%20This%20question%20was%20asked%20only%20of%20respondents%20who%20said,more%20functions%20or%20business%20units